International Journal of Scientific Research and Engineering Development

In many urban regions, addressing civic issues such as garbage accumulation, water leakage, and potholes remains inefficient due to manual reporting procedures and delayed responses. The Smart Civic Issue Reporting System (SCIRS) presents an AI-integrated, web-based platform designed to streamline this process and promote transparency between citizens and municipal authorities. The system allows citizens for register, log in/log out, and report issue of any civic problems by capturing the image, adding a description, and the location is captured automatically. The issue reports are then assigned to respective municipal officer based on constituency, where the municipal officer can be review, accept, and updated the status of the civic issue. The system executes a deep learning model based on MobileNetV2 to identify images as garbage or non-garbage using a 0.65(65%) limit, helps to prevent manual verification of civic issue reported. From approving local officials right through to watching users across regions, admin holds every string. Oversight stretches everywhere without exception. At times, it might limit entry for a town without warning. A unique visual using charts appears alongside charts. When people share what they think, it gives a second look at whether things are done right. This extra check makes outcomes more accurate because real experiences shape the results. Trust grows when actions match what users actually face citizen trust. This approach ties into broader aims for city management that rely on technology. It uses artificial intelligence to help cities run better. Automation takes over repetitive tasks so systems respond faster. Instead of waiting for human input, decisions happen as conditions change. Efficiency grows when processes adapt in real time. Cities become more responsive because data guides actions. Tools like these, shape how places grow without slowing down daily life.

Ravindran M, Katkam Teja, Miyapuram Abhiram, Shria Varma,"Smart CIVIC Issue Reporting System" International Journal of Scientific Research and Engineering Development, V9(3): Page(2092-2099) May-June 2026. ISSN: 2581-7175. www.ijsred.com. Published by Scientific and Academic Research Publishing.