International Journal of Scientific Research and Engineering Development

This study examines the main reasons why Send Easy Logistics, a multi-regional logistics service provider, has unpaid clients. It employs a mixed-method approach, integrating qualitative information from stakeholder questionnaires and interviews with quantitative analysis of transaction data. The study looks at service delivery metrics, invoice workflows, payment trends, and departmental procedural inefficiencies. To find the main reasons for delays, historical documents, correspondence logs, and dispute cases were also examined. For service-based organisations, the study offers helpful suggestions for process enhancement, technology adoption, and improved cash flow management.

Yuvetha Sree R, Dr.P Shanmughapriya,"An Analytical Study on the Factors Contributing Towards Outstanding Client Payments in the Logistics Sector" International Journal of Scientific Research and Engineering Development, V9(2): Page(442-446) Mar-Apr 2026. ISSN: 2581-7175. www.ijsred.com. Published by Scientific and Academic Research Publishing.