International Journal of Scientific Research and Engineering Development

This study aimed to determine the level of customer satisfaction with the products and services offered by Island Sea Gasoline Station in Madridejos Bantayan Island. The researchers observed that although the station serves many customers daily, there had been no formal assessment of customer satisfaction. To address this gap, the study surveyed 52 customers in February 2025 using a researcher-made questionnaire. The collected data were analyzed using descriptive statistics such as frequency and percentages. This research focused on examining how the service quality and product offerings influence customer satisfaction and their perceived value. A descriptive research design was used, which included this survey questionnaires for customers and interviews with the management to gather additional insights or data. This method allowed the researchers to collect data from both customers and the stations administration. The findings of this study may serve as a basis for improving service delivery and enhancing customer satisfaction. Furthermore, the results can guide strategic decision-making and operational improvements. Ultimately, this research contributes to better understanding of customer expectations in the petroleum retail industry. This study offers practical recommendations for business sustainability and growth.

Jealou L. Abellanosa, Raiza Mae V. Gidacan, Rengel A. Niedo, Lynlyn B. Mansanarez, Edgar Espina, Dino I. Ilustrisimo,"Customer Satisfaction with Products and Services Offered by Island Sea Gasoline Station: A Basis for Service Improvement" International Journal of Scientific Research and Engineering Development, V9(2): Page(1527-1535) Mar-Apr 2026. ISSN: 2581-7175. www.ijsred.com. Published by Scientific and Academic Research Publishing.