International Journal of Scientific Research and Engineering Development

This study evaluated the effectiveness of the Digital Facility Reporting System (DFRS) of Holy Cross College, Sta. Rosa, Nueva Ecija, in enhancing facility management operations. Guided by the Technology Acceptance Model, the research examined user perceptions on usability, ease of use, usefulness, satisfaction, and system performance. Results showed that users highly rated the system’s usability (M=3.29), ease of use (M=3.28), usefulness (M=3.28), and satisfaction (M=3.25), indicating that it effectively supports reporting efficiency and user engagement. The DFRS also demonstrated strong performance in speed of reporting (M=3.37), accuracy (M=3.37), timeliness of response (M=3.29), and documentation quality (M=3.41). Thematic analysis of open-ended responses revealed key challenges such as intermittent internet connectivity, limited user familiarity, and delayed administrative responses during peak periods. Despite these issues, the DFRS improved communication, accountability, and maintenance response time across departments. The study recommends continuous system optimization, user capability-building, and integration of real-time monitoring features to sustain and enhance operational efficiency.