International Journal of Scientific Research and Engineering Development

International Journal of Scientific Research and Engineering Development


( International Peer Reviewed Open Access Journal ) ISSN [ Online ] : 2581 - 7175

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Participants - Time, Visits and Cost (P-TVC) Model of Information System to Compute User Satisfaction



    International Journal of Scientific Research and Engineering Development (IJSRED)

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Published Issue : Volume-3 Issue-6
Year of Publication : 2020
Unique Identification Number : IJSRED-V3I6P5
Authors : Mst.Jahanara Akhtar, Khandaker Mohammad Mohi Uddin, Md.Tahzib-Ul-Islam, Saiful Islam
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Abstract :

User gratification or satisfaction is the key to any information system. Response or feedback is able to evaluate user gratification level of information system management. Great level of user gratification or acceptance indicates the higher success of any information system. Again, user satisfaction or acceptance level can help management to upgrade service time to time. Participants is a very crucial factor of success of any information system. In this paper, we introduced a P-TVC (participants, time, cost, and visits) model to calculate user satisfaction level automatically. Participants has been newly introduced to update TVC model. This P-TVC model can also help the management whether the service is an innovation or not. Moreover we have concluded by a hypothesis this TVC model to user satisfaction/ acceptance.